■ Returns due to customer's convenience We cannot accept returns due to customer's convenience (order error, unnecessary, etc.) even if they are unused or unopened.
If the item is returned due to refusal of receipt, long absence, incorrect address, etc., we will charge the packing fee, shipping fee, cash on delivery fee, etc. separately.

■ If the product is damaged Please contact the Kingdom Support Center by email or phone within 7 days after the product arrives in an unopened state. We will exchange it with a better product. It may take some time to arrange replacements.
(In principle, we will not refund but exchange, but if we can not prepare a replacement due to out of stock etc., we will refund the product price)

■ When there is an initial defect
If you have any problems playing DVD or Blu-ray software, please contact the contact information (manufacturer) listed or enclosed in the product.
* When playing on a computer or home video game console, problems such as inability to play may occur due to compatibility issues with DVD and Blu-ray software.

If there is an incorrect or missing page in the book (book) (page omission, page order disorder, cover / contents are different, page cutting disorder, etc., defects during printing / binding), we apologize for the inconvenience, but it will be stated at the end of the product. Please contact your publisher's contact information.

■ We cannot accept returns or exchanges in the following cases ・ If more than 8 days have passed since the product arrived (or the mailing was completed) ・ If the product package is opened ・ The product is damaged only by the exterior (transportation) box or protective film If the product itself is not damaged ・ If the product is damaged with only slight scratches, rubbing, dirt, etc. that does not hinder the use of the product ・ If the product is scratched or dirty due to customer handling ・ For resale, etc. In the case of a repeat purchase that seems to be ・ If the appearance of the product such as color, shape, package is different from the photo posted on the page, etc.

The delivery method is courier [Sagawa Express] or Nekoposu [Yamato Transport / post mailing].
When packing, our shop uses air packing to protect the product and ship it.

■ We cannot accept additional orders or bundled shipments of other orders after ordering. (It is the same even if it is the same address)
Please note that this is because we handle orders based on the order confirmation.

■ Designated delivery date

As the arrival of products is irregular, we do not accept delivery date designation.
Weekday designation or Saturday and Sunday designation can be accepted, so please specify either at the designated place on the order screen when ordering.
If shipping by Nekoposu is applied, it will be delivered in the shortest time regardless of whether it is specified or not.

■ Time zone designation

When ordering, you can specify the delivery time zone from the following.

If shipping by Nekoposu is applied, it will be delivered in the shortest time regardless of whether it is specified or not.

* Please note that some time designations may not be available depending on the delivery area.

* Currently, some areas have stopped delivery due to the effects of the Great East Japan Earthquake.